Section I. Customer Agreement and Reservation
A. Reservation and Payment
- A 50% non-refundable deposit is required at the time of booking to secure your reservation.
- The remaining balance is due 10 days prior to the event. Failure to pay on time may result in cancellation and forfeiture of the deposit.
- All payments are non-refundable, including any costs related to changes, cancellations, or rescheduling after payment is received.
B. Credit Card on File (Required)
- A valid credit card is required to be held on file for all reservations, regardless of the intended form of final payment (cash, check, or other card). This card is held for security purposes only to cover potential charges for damaged, lost, or stolen equipment, as well as outstanding balances or excessive cleaning fees.
C. Cancellation and Rescheduling
- 1. Cancellation by Renter: All payments are non-refundable. If the Renter cancels the reservation:
- More than 60 days prior to the event: The Renter forfeits the 50% non-refundable deposit.
- Less than 60 days prior to the event: The Renter forfeits the entire rental fee (deposit + final balance).
- 2. Rescheduling: Rescheduling is subject to SF Floral Fantasy's availability and may be treated as a cancellation if the new date is outside of 6 months of the original date, or if SF Floral Fantasy is unavailable for the new date. A $150 rescheduling fee may apply.
Section II. Damage, Loss, and Equipment Protection (Zero-Tolerance Policy)